Policies and Information

Policies and Information

Check-in/Check-out

Check-in: 3:00 P.M.
Check-out: 11:00 A.M.

We need access to the hotel suites for normal cleaning and maintenance so they are ready for our next guests. Late check-out charges will apply.

Payment Terms

A valid credit card is required to reserve the hotel suite(s). We accept Visa, Mastercard, American Express and cash for rentals.

If no other arrangements are made, this same credit card will be charged for payment of your stay.

Cancellation Policy

Due to the seasonality and small size of our operation, we have implemented the following cancellation policy.

We require 7 days’ notice prior to the arrival date to cancel your reservation(s). If a cancellation is received within the 7 day cancellation period, then the full booking rate will apply unless the suite(s) can be re-booked for the period reserved by you. The credit card on file will be charged.

Noise Policy

The hotel reserves the right to charge a noise disturbance fee if compensation is given to other guests due to noise. Fee will be charged to the credit card used to book the accommodations.

Accessibility

We have two Jacuzzi suites located on the first floor. These suites are easier to get to then the second and third floor suites.

Pets

We do not allow pets in the hotel for allergy reasons.

Smoking

Our hotel is non-smoking facility.

Conservation Measure

As a conservation measure, we normally do not change the sheets every day of your stay with us. If you would like your sheets changed, please just ask. Towels that are hung on the rack will not be replaced. If you wish to have new towels, please leave them on the floor and housekeeping will provide new towels for your room.

About

The idea of the deluxe hotel suites was inspired by the beautiful stone and wooden beams which are seen in each of our suites. Michael Rowland (owner of Rowland Leather) and Rob Thompson (owner of Rob Thompson Realty Corp.) envisioned Old Town Kemptville having exceptional hotel suites allowing patrons to walk to all of the local amenities including (but never limited to): exceptional dining, entertainment, shops, picturesque scenery, groceries. Of course, vehicle travel brings you to downtown Ottawa in just 30 minutes. Then there are the short jaunts to Merrickville on the Rideau Canal system with plenty of unique shops to browse; and Spencerville with its annual Stampede, Fair and Christmas at the Mill.

We pride ourselves on constant and never ending improvement and we welcome any suggestions you might have. We would also be delighted if you were to pass on a recommendation to a friend. And, by all means, please don’t hesitate to contact one of us if there is a serious aspect of your stay that disappointed or inconvenienced you.

If you require professional Real Estate Services, whether buying or selling, please visit Rob Thompson Realty Corp.

Sincerely,

Rob